Our primary goals in collecting information are to provide and improve our Services, and to enable users to enjoy the Services. When you create an account we will set up a Walkio profile for you. The profile will generally contain your first name, last name, pet’s name and location details, and may include other content or information that you provide for purposes of your profile. Walker profiles will be made available publicly throughout the Site. We hide the customer address, phone and other details until a walker has claimed a job and/or customer has accepted a sitter. We hide the walker address, phone and other details until this is match is found and accepted.
We collect personal information (such as your name, physical address, phone number and email address) and other information you provide in connection with the provision or improvement of the Services (including to process your appointment respond to a request). Further, if you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. When you utilize the Services, we will also collect payment information which is necessary to fulfill your order and taxpayer identification numbers (including in some cases, social security numbers where applicable) to fulfill obligations under applicable state or federal laws or regulations. All personally identifiable information shall be collectively referred to hereafter as "Personal Information." If you fill out a Contact Us form or email us, we will use that information to respond to your request.
Your Personal Information will not be distributed or shared with third parties unless it is (a) to transact such business as you have contracted us to do (e.g., if you are a pet walker, pet sitter, pet boarder and/or delivery professional, we will share your Personal Information with users who book a reservation with you or with whom you agree to conduct a Meet-n-Greet) or otherwise to provide the Services (e.g., we may share your Personal Information with our service providers, consultants, agents and representatives in order to perform certain functions on our behalf), (b) to comply with any applicable state or federal laws or regulations, legal processes or obligations and/or law enforcement requests, protect and defend the rights or property of Walkio, act in urgent circumstances to protect the personal safety of users of the Services or the public, or protect against legal liability, (c) in order to conduct any business as we, in our sole subjective discretion, deem reasonable, or (d) in connection with a corporate sale, merger, reorganization, dissolution or similar event in which Personal Information is part of the transferred assets. In addition, as noted above, any Personal Information included in your profile will be available to the public and we may share your Personal Information with our affiliates.
We may also use your Personal Information or other information to contact you in the future to tell you about products or services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications.
We collect and store Personal Information automatically and in the aggregate. We use the information that we collect to provide and maintain the Services as we deem appropriate in our sole discretion. When you visit or use the Services, we may store some or all of the following: the IP address from which you access the Services, the date and time, the IP address of the web site from which you linked to the Services, the name of the file or words you searched on our Site, items clicked on a page and the browser and operating system used. This information is used to measure the number of visitors to the various sections of our Site and identify system performance.
We use Persistent Cookies to gain aggregate metrics on site usage to understand how people are using the Site and how we can make it better. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of the Services may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser options.
We use web metrics services to track activity on the Services. We use this information to help us develop the Services, analyze patterns of usage, and to make Services more useful. This information is not used for associating search terms or patterns of site navigation with individual users.
We do not knowingly allow any visitors or users under the age of eighteen (18) to use or otherwise access to the Services. We do not wish to collect any Personal Information (or any information at all) from any persons under 18 years old. If you are under 18 years old, you may not use the Services.
California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. Walkio does not share your personally identifiable information with third parties for the third parties’ direct marketing purposes unless you provide us with consent to do so.
Please refer to our Cookie Statement for more information about your choices around cookies and related technologies.
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
We may share your information:
Please note that data that is transported over an open network, such as the Internet or e-mail, may be accessible to anybody. We cannot guarantee the confidentiality of any communication or material transmitted via such open networks. When disclosing any personal information via an open network, you should remain mindful of the fact that it is potentially accessible to others, and consequently, can be collected and used by others without your consent. Your data may be lost during transmission or may be accessed by unauthorized parties. We do not accept any liability for direct or indirect losses as regards the security of your Personal Information or data during its transfer via Internet. Please use other means of communication if you think this is necessary or prudent for security reasons.
For network security purposes and to ensure that our Services remain available to all users, we employ commercial software programs to monitor network traffic and attempt to identify unauthorized attempts to upload or change information, or otherwise cause damage. All payment information is transmitted via Secure Socket Layer (SSL) technology, encrypted into our payment gateway, and accessible only by those authorized with special access rights to such systems who are required to keep the information confidential.
Walkio will not willfully or intentionally link to any website that exhibits hate, bias, or discrimination. Walkio reserves the right to deny or remove any link for any reason. We seek to protect the integrity of our Services at all times and welcome any feedback.
This policy was last modified on January 1, 2016.
Click here for our Terms of Service www.getwalkio.com/terms